19th August 2015
We are delighted to announce that we are only one of a handful of franchisors to be awarded a five-star satisfaction badge, as part of franchise lawyers Smith & Henderson's annual Franchise Survey!
The lawyers ask franchisees to confidentially rate the support they receive from their franchisor, their relationship and how it has compared with their original expectations. Only those franchises that receive above average feedback in all areas are eligible to be named as ‘Five-Star Franchisee Satisfaction’. In our survey:
- 100% of franchisees rated initial training and support as good to excellent
- 97% of franchisees rated Head Office support as good to excellent
- 93% of franchisees rated peer support as good to excellent
- 100% of franchisees rated the service and products they provide, compared to the local competition as good to excellent
Our overall satisfaction score means that our name is now being put forward for Best Franchise Award and the shortlist will be announced in October. We're keeping everything crossed so watch this space!